T-Mobile Prepaid Refill

How Do I Check Account Balances and Expiration Dates for My Prepaid Plan?

To view your T-Mobile prepaid plan's account balance and the expiration date of your T-Mobile refill card, simply dial #999# from your prepaid phone. You can also view your balance on the T-Mobile smartphone app. Once you’ve installed the T-Mobile app, navigate to your account page by selecting the menu icon, then choosing Account. From here, you can see your plan and bill details. You can also call the customer service number located on the back of your refill card, or (877) 778-2106.

How Do I Make Changes to My Prepaid Account?

There are several ways to make changes to your T-Mobile no-contract phone account. To use T-Mobile’s handy self-service options, you can log in to the T-Mobile website to access and manage your account. If you want to use your smartphone, you can download the T-Mobile app to make changes like switching payment methods. Another option is to call the customer service number previously mentioned. This will connect you to a representative who can help you make any necessary updates. Here, you can also discuss your monthly plan details, and go over any promotions and deals you might qualify for.

How Do I Change My Prepaid T-Mobile Phone Number?

To change your phone number, you can either call customer service or use the self-service options. T-Mobile's Scam Shield lets you change your number for free once a year, and charges $35 per number change after that.

Do T-Mobile's Prepaid Phone Accounts Roll Over?

In short, yes. When talking about the expiration date on your T-Mobile refill card, the card number itself will expire but the funds on the card won’t. You’ll just need to speak with customer service to transfer the funds to a new prepaid phone card. Your data limits roll over as well, with T-Mobile’s prepaid feature Data Stash.